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Post by BigAl115 on Sept 8, 2006 10:20:37 GMT -5
I just need to vent. ...I have been paying for DTV for about 4 months without having a dish even installed because im an idiot...I just forgot to cancel..... Well I call about 2 weeks ago to cancel and cust retention offered to give me a new HD-DVR High Def-Tivo) receiver, a good programming pkg, and a $200 credit, all to be installed last wed between 12-4pm. Well last Wed at around 3pm the installer call to cancel and reschedule a week later, so I missed a day of work for nothing. I hung up and called DTV again ..this time they offered to give me an extra Tivo receiver, and an upgrade when th new HD-DVR's come out. So that brings us to this morning.... He was supposed to be here between 8 and 12... well around 9:30 I got a call and he basically said that he could not do the install because he did not have the right equipment. So I called DTV again ...the first time the rep put me on hold while he called the local install office.. After about 35 minutes of a kicking on-hold song, that was both upbeat and soothing at the same time, ...I got disconnected ...Grrrr well I called back and was put on hold again..this time for about 15 minutes and a rep apparently did not realize the he/she picked up the phone, because for the next 3 min, the only thing that I could hear over my repeated cries for help, was a repeated banging noise giggling and what sounded like a paper bag. ..so round three wasn't much better...all that happened was another 30 min hold and the local installer basically confirmed that they indeed did not have the equipment in stock (thanks) and rescheduled me for next week... So, how was your day so far  |
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Post by 9 on Sept 8, 2006 10:42:52 GMT -5
I work for a weekly newsmagazine that covers the cable and satellite TV industries. This is about the 500th story I've heard (outside of work) involving missed appointments and other total screwups. Yet when I'm editing stories for our Web site, all I read are quotes about how important and vital excellent customer service is in order for these companies to grow.  |
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Post by Chris on Sept 8, 2006 12:13:12 GMT -5
I've had DirecTV for years, and have moved several times....I have yet to have a smooth hassle free installation experience with DirecTV. But in the end, the programming is worth the heartache.
I think the fact that DirecTV farms out their installations to small private companies prevents them from having any quality control over the service you get at installation time.
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Post by 9 on Sept 8, 2006 12:52:57 GMT -5
BINGO! That's exactly the problem. And all the cable and satellite companies swear they're working on improving it. But I don't go one week without hearing a horror story.
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Post by cactusjames on Sept 8, 2006 13:03:02 GMT -5
When I got my Tivo in my room, they had to run a wire into my room and did such a shotty job with it. I have a wire across the middle of my floor and it goes through a hole by my door and lines the top of the wall in the hallway. It has yet to be fixed.
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$heriff Tom
Administrator 
Groom ba ya ya ya
Posts: 16,173
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Post by $heriff Tom on Sept 8, 2006 13:10:11 GMT -5
When I got my Tivo in my room, they had to run a wire into my room and did such a shotty job with it
They couldn't have done a more shoddy job than you did by spelling shoddy "shotty"
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Post by Chris on Sept 8, 2006 13:11:45 GMT -5
I once had a guy who laid the coax cable right across the tackboard under the carpet...within days my service was out. Rather than waiting for another flopdick to come out and fix it, I bought my own length of coax, and re-ran the cable under the carpet myself.
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$heriff Tom
Administrator
Groom ba ya ya ya
Posts: 16,173
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Post by $heriff Tom on Sept 8, 2006 13:13:07 GMT -5
LOL @ "flopdick."
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Post by ronmossad on Sept 8, 2006 13:16:02 GMT -5
shitty + shoddy = shotty
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Post by BoxSeatsSuck on Sept 8, 2006 14:43:29 GMT -5
"shitty + shoddy = shotty " Quoted directly from the Hebrew dictionary.
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Post by dman on Sept 8, 2006 23:50:26 GMT -5
Hey bigal115,
I called and tried to get the same deal you got (hi-def dvr receiver, $200 credit, free HBO, etc) and they told me those deals don't exist. They offered a small credit towards the receiver but it will expire soon if I don't "act now". They also said there are no free upgrades from the old model to the future model coming out soon. I told them that someone in my family got the deal and they said that my family member must be lying to me.
They called you a liar and then they skipped your appointment all in the same week. Nice.
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$heriff Tom
Administrator
Groom ba ya ya ya
Posts: 16,173
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Post by $heriff Tom on Sept 8, 2006 23:54:15 GMT -5
Brother Dan! Welcome aboard. I am going to bed - have fun. Dont break anything.
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Post by BigAl115 on Sept 9, 2006 0:17:38 GMT -5
Dan as i said the other day ...let me call......
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Post by elliejay21 on Sept 9, 2006 20:23:20 GMT -5
If Verizon could get the FiOS to our areas, we could all just tell DirecTV AND Fuckingcablevison to take a flying leap...
I'd consider DirecTV if I could get DSL, but alas, even that is not available in Port Jeff...
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Post by BigAl115 on Sept 10, 2006 11:48:41 GMT -5
I'll let you know TUES....Dan ..just call a different person...half of them are morons...
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Post by globix on Sept 10, 2006 23:18:11 GMT -5
As a longtime DirecTV customer, I've found that men are much more likely to give you free shit than women are. When calling, I hang up immediately upon hearing a female voice, and re-dial
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Post by BigAl115 on Sept 11, 2006 10:33:57 GMT -5
this is to prove that I am not lying.....Pppfffsstt
08/24 12 Month Programming Credit -10.00 Credit
08/26 Courtesy Credit: Ends 10/2006 -3.00 Credit
08/24 08/25 HBO Partial Month Credit -0.80 Credit
08/24 08/25 DIRECTV DVR Service Fee Partial Month Credit -0.40 Credit
08/24 08/25 DIRECTV DVR Service Fee Partial Month Charge 0.40
08/24 $19.95 Delivery and Handling -19.95 Credit
08/24 Credit: Equipment or Install -200.00 Credit
08/31/2006 xxxxxxxx $19.95 Delivery and Handling - Fee CR $-19.95 $-1.73 $-19.95
08/31/2006 xxxxxxxx DVR Upgrade - SvcC/Eq/Sh/Hn CR $-99.00 $-8.54 $-99.00
08/31/2006 xxxxxxxx0847 $19.95 Delivery and Handling - Charge $19.95 $1.73 $19.95
08/31/2006 xxxxxxxx0847 DVR Upgrade - Charge $99.00 $8.54 $99.00
08/31/2006 xxxxxxxx0847 DIRECTV DVR Service $5.19 $0.21 $5.19
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Post by BigAl115 on Sept 11, 2006 10:36:39 GMT -5
And here is what they are supposed to be installing tomorrow
DIRECTV DVR
$99.00 1 $99.00
DIRECTV 5-LNB Multi-Satellite Dish
$0.00 1 $0.00
HD DVR
$0.00 1 $0.00
DIRECTV 18x20 Triple LNB Satellite Dish
$0.00 1 $0.00
Handling
$19.95 1 $19.95
Standard Professional Install
$0.00 1 $0.00
for some reason they have 2 Dishes on the order but I doubt that they will come so im not concerned
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Post by dman on Sept 11, 2006 22:40:32 GMT -5
Hey BiGal,
Looking forward to hearing what they're going to give you after they miss tomorrow's appointment.
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Post by BigAl115 on Sept 11, 2006 23:52:35 GMT -5
I think that there is about a 26.3% chance of them showing this time ...I really don't know what I would do.....
Well Just a follow up...they are here ...woo hoo
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Post by Chrissy on Sept 12, 2006 10:36:36 GMT -5
Well Just a follow up...they are here ...woo hoo Wellll, don't keep us in suspense! How did it go??? |
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Post by BigAl115 on Sept 12, 2006 16:49:46 GMT -5
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